Privacy Policy

Last Updated: 23rd July 2024

Andrea Fear Coaching, registered name Congruity Services Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website and services.

1. Information We Collect

We may collect and process the following types of personal data:

  • Contact details (e.g., name, email address, phone number) when you enquire about our services.

  • Professional details (e.g., job title, company name) when relevant to coaching services.

  • Payment details if you purchase our services.

  • Technical data (e.g., IP address, browser type, and cookies) when you visit our website.

  • Any other information you voluntarily provide in communications with us.

2. How We Use Your Information

We use your data to:

  • Provide, manage, and personalise our coaching services.

  • Respond to enquiries and process bookings.

  • Improve our website and user experience.

  • Comply with legal obligations.

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (e.g., when you submit a contact form).

  • The necessity of fulfilling a contract (e.g., coaching agreements).

  • Our legitimate business interests (e.g., improving services).

  • Compliance with legal obligations.

4. Data Storage & Security

We store personal data securely and take appropriate measures to prevent unauthorised access, loss, or misuse. We only retain personal data for as long as necessary for the purposes outlined in this policy.

5. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (where applicable).

  • Restrict or object to data processing in certain circumstances.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us via the contact page.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your cookie settings in your browser at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

8. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

We may update this Privacy Policy from time to time, so please review it periodically.